Last updated: 16 April 2026
Jump has a built-in Help Hub that gives you instant access to support articles, an AI-powered chat assistant, and your support history - all without leaving the application.
Click the ? icon in the bottom-left corner of the sidebar. The Help Hub opens as a panel with several tabs.
The Home screen gives you quick access to:
The Messages tab lets you chat with Jump's AI support assistant. Ask a question in plain English and the bot will search the knowledge base for relevant answers.
The assistant can:
If the bot's answer doesn't help, you will see options to:
The Help tab lets you browse and search all support articles. Articles are organised by category (Getting Started, Appointments, Consultations, Filing, etc.) and you can search across all of them.
The News section (under the More menu) shows release notes for recent updates. A red dot appears on the Help Hub icon when new release notes are available that you haven't read yet.
Tip: You can open the Help Hub at any time, on any page. It remembers your place so you can switch between the app and the help content easily.
You can paste images directly into the chat composer in the Messages tab. Use this for screenshots, photos of paper documents, or anything else in your clipboard. The image uploads, appears as a thumbnail above the send button, and is sent with your message. Click an image in the conversation to open it full-size.
Limits:
When the Jump support team replies to your conversation they may also email you a copy of the reply (from support@mail.usejump.co.uk), so you do not need to be in Jump to see it. Any images they shared are embedded in the email. To continue the conversation, reply from inside Jump rather than the email.