Terms of Service

Jump EHR provides:

• Patient record management
• Clinical documentation
• Appointment scheduling
• Task and workflow management
• Clinical coding
• Document storage
• Prescription recording
• Messaging and notifications
• Optional AI-supported functionality
• Integration capabilities

You acknowledge that Jump EHR will evolve and features may be added, modified or removed. We do not warrant uninterrupted or error-free operation.

You are responsible for internet connectivity and compatible systems.

You must complete onboarding, provide accurate information, and be authorised to bind your organisation. You must be a registered UK healthcare provider and maintain appropriate professional registration and indemnity insurance.

You are responsible for:

• Account security
• Activities of Authorised Users
• Revoking access when needed
• Ensuring appropriate training

Fees are payable in advance and non-refundable except where stated.

Payments may be via Stripe or invoice. Late payment may lead to suspension. Interest may apply at 4 percent above Bank of England base rate.

All fees exclude VAT and applicable taxes.

Annual increases may follow CPI plus 3.5 percent.

You own Customer Data. We may use anonymised Derived Data to improve services.

On termination you have 90 days to request export.

You are the data controller. We are the processor.

Data is stored primarily in the UK/EU. AI services process data in EU regions.

We implement security measures including:

• Encryption in transit and at rest
• Role-based access controls
• System monitoring
• Regular security testing
• Business continuity planning
• Alignment with recognised industry information security practices

You remain responsible for lawful processing and UK GDPR compliance.

Jump EHR supports clinical record keeping and workflow management. It does not replace professional judgement.

• You remain solely responsible for all clinical decisions and patient care.
• AI-generated content must always be reviewed.
• Jump EHR is not designed for emergency use.
• You must report clinical safety incidents and cooperate with investigations conducted under our internal clinical risk management procedures.

Permitted only for lawful healthcare operations.

You must not:

• Misuse the service
• Share access credentials
• Reverse engineer the platform
• Interfere with systems
• Build competing products

You must cooperate, ensure Authorised User compliance, and maintain suitable infrastructure.

Jump retains all IP in the platform and improvements. You retain Customer Data rights. Feedback may be used without obligation.

You are responsible for third-party agreements. Jump is not responsible for third-party performance, availability or security.

We monitor system performance and errors to maintain reliability.

90 days export period post-termination. We may retain anonymised data and audit logs where required.

We provide the service with reasonable skill and care and comply with applicable law. Otherwise provided as-is.

• We are not responsible for clinical outcomes.
• Excluded losses include indirect, consequential, profit or goodwill loss.
• Liability cap equals fees paid in the previous 12 months.
• Nothing excludes liability for death, personal injury, fraud, or non-excludable law.

You indemnify Jump for claims arising from misuse, clinical decisions, or legal breaches.

Agreement runs for Initial Term and renews automatically. Suspension may occur for breach, non-payment, security risk or legal requirement.

Both parties must comply with applicable healthcare regulation, UK data protection law and professional standards.

You must report incidents and near misses. We investigate under internal clinical safety processes.

Both parties must protect confidential information.

No partnership or agency relationship.

We may update Terms or services with notice.

Includes assignment, waiver, severability, force majeure, and notices.

England and Wales.