Customising Your Practice Branding

Customising Your Practice Branding

Branding settings let you personalise Jump with your practice's identity. Your logo, colours, and favicon appear across the app, patient-facing pages, documents, and emails.

How to Get There

Navigate to Settings > Branding.

Logo

Your practice logo appears in the sidebar, on patient-facing pages (booking, portal, questionnaires), and in document headers.

1. Drag and drop an image or click to upload
2. Accepted formats: PNG, JPG, JPEG, SVG
3. Recommended size: 200 x 200 pixels

You can replace or remove the logo at any time.

Favicon

The favicon appears in browser tabs when users have Jump open.

1. Upload a small image (PNG, ICO, or SVG)
2. Recommended size: 32 x 32 pixels
3. A preview shows how it will look at 16px and 32px sizes

Brand Colours

Set your primary brand colour and text colour:

1. Primary Colour - use the colour picker or enter an HSL value. This is used for buttons, links, and accents throughout the app
2. Text on Primary - the text colour shown on top of your primary colour. Click Auto-suggest to automatically pick black or white based on contrast
3. Contrast Ratio - a live WCAG accessibility score is displayed:
   • AAA (7:1 or higher) - excellent readability
   • AA (4.5:1 or higher) - acceptable readability
   • Fail - poor readability, consider adjusting

A preview button shows how your chosen colours look together.

Click Reset to Default to restore Jump's default blue colour scheme.

Where Branding Appears

Your branding is applied to:

• The Jump app sidebar and interface
• Online booking pages
• Patient portal and patient link pages
• Questionnaire forms sent to patients
• Document headers (when using document designs)
• Email communications

Tip: Aim for a contrast ratio of AA or higher to ensure your branding is accessible to all users, including those with visual impairments.

Square logo (for PDFs)

If you upload a Square logo (a compact, square-format variant of your logo), Jump will use it in PDF headers — prescriptions, consultation notes, referrals, lab results, and supplement records — alongside your practice name. If no square logo is uploaded, the default logo is used.

Automatic saving

Logo, square-logo, and favicon uploads save automatically. Upload or delete an image and the change is persisted immediately — no separate Save button on the image tabs. The Colours tab still has its Save because multiple colour changes should commit together.

Your branding in video calls

When you save a primary colour, Jump automatically generates a soft-tinted background for video appointments using that colour. Combined with your uploaded logo, every video room your patients join — whether from a booked appointment or an ad-hoc link sent in a message — uses your practice's branding instead of a generic Whereby room.

• The logo appears in the corner of the video room
• The primary colour is used for buttons, focus highlights, and accent UI
• A soft tint of the primary colour is used as the room background and the waiting/knock-in screen patients see before being let in

There's nothing extra to set up — saving the Colours tab regenerates the video background automatically. The Whereby loading splash (a brief screen as the room connects) is part of Whereby's own platform and can't be customised.

Patient-facing heading font (Typography tab)

Under Settings → Branding → Typography, each practice can now choose a heading font for its patient-facing surfaces. Pick from a curated set of six fonts; preview swatches render in the actual face so you can see what your patients will see.

The chosen font applies to:

• Your public booking link
• The patient portal (cancel / reschedule / questionnaire / complete views)
• Online questionnaires
• The video consultation room

Body text and chrome elsewhere remain in the standard typeface — only patient-facing headings pick up your choice.