How to Start a Video Appointment

How to Start a Video Appointment

When an appointment is set to a remote video delivery mode, Jump automatically creates a video room. This article covers how clinicians join the call, send links to patients, and monitor the session.

Prerequisites

The appointment must:

• Be configured with a remote delivery mode that includes Video
• Have a patient assigned

A video room is created automatically when the appointment is booked.

Call Status

The video section in the appointment details sidebar shows the current call state:

Status	Meaning
Awaiting patient	Room is ready, waiting for the patient to join
Patient waiting	Patient has joined and is waiting for the clinician
In call	Both clinician and patient are in the room
Ended	The call has finished
Ready	Room is available
Expired	The room has expired and needs regenerating

Joining the Call

Three action buttons are available in the video section:

• Start Call / Join Now / Rejoin - opens the video room. You can choose to open it within Jump or in a new browser tab
• Copy Link - copies the patient join link to your clipboard
• Send to Patient - sends the join link directly to the patient via their preferred channel

When you click the join button, you are prompted to choose:

• Open in Jump - the video call opens in a window within the app
• New tab - the video call opens in a separate browser tab

Sending the Join Link

The Invitations Sent section (expandable) shows all join links sent to the patient, with their delivery status:

• Sent - successfully delivered
• Pending - queued for delivery
• Failed - delivery unsuccessful

Room Activity

The Room Activity section (expandable) shows a timeline of events:

• Patient knocked / Knock cancelled
• Clinician entered / exited
• Patient entered / exited
• Session started / ended

Each event includes a timestamp.

Tip: If the patient is marked as "waiting", join promptly. The patient can see that the clinician has not yet joined.