Signing a user out of all sessions
If a team member loses a device, you think someone else may have accessed their account, or they're leaving the practice, you can sign them out of Jump everywhere in one click.
How to sign someone out
- Go to Users.
- Find the team member in the list and open the ⋯ (actions) menu on their row.
- Select Sign out of all sessions.
- Confirm in the dialog.
What happens next
- They are immediately signed out of Jump on every device and browser they were logged in on.
- They'll need to log in again to keep using Jump.
- This does not change their password or their two-factor authentication — they log back in exactly as before. If you also want to remove their 2FA, use Reset 2FA instead.
Who can do this
Signing a user out is available to staff who can manage users (the Manage users permission), which you can grant under Settings → Roles & permissions.
Keeping track
Every forced sign-out is logged under Settings → User Activity, showing who did it and for whom.