Cookies Policy
Last updated: 5th December 2025
This Cookies Policy explains how The Lathbury Group Ltd trading as Jump EHR (Use Jump) ("Jump", "we", "us", or "our") uses cookies and similar technologies when you use Jump EHR or visit our websites.
This policy should be read alongside our Privacy Policy.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for Jump EHR to function. They cannot be switched off.
They are used for:
- User authentication and session management
- Security protections
- Load balancing and system stability
- Saving essential system preferences
Without these cookies, the platform cannot operate securely.
Legal basis: Legitimate interests and contract performance.
2.2 Functional Cookies
These cookies improve usability but are not essential.
They may remember:
- Interface preferences
- Display settings
- Language or region preferences
- Feature configuration
Disabling these may affect convenience but not core functionality.
Legal basis: Legitimate interests.
2.3 Analytics Cookies
We use privacy-focused analytics tools to understand system performance and usage patterns.
These cookies help us:
- Identify which features are most used
- Detect usability issues
- Improve performance
- Plan product improvements
Analytics data is aggregated and does not include clinical content.
Legal basis: Consent (via cookie banner).
2.4 Third-Party Service Cookies
Some features rely on third-party providers which may place cookies when their services are used.
Examples include:
| Service Type | Purpose |
|---|---|
| Payment processing | Secure billing transactions |
| Scheduling tools | Appointment booking features |
| Analytics tools | Product usage insights |
| Monitoring services | Performance and uptime tracking |
These providers operate under their own privacy and cookie policies.
3. How Long Cookies Last
Cookies may be:
- Session cookies – deleted when you close your browser
- Persistent cookies – stored for a defined period
Typical durations:
| Cookie Type | Duration |
|---|---|
| Authentication | Session |
| Preferences | Up to 12 months |
| Analytics | Up to 12 months |
| Security logs | Short-term session |
4. Managing Cookies
You can control cookies through:
- Your browser settings
- Our cookie consent banner (on first visit)
- Cookie preference settings where available
You can block or delete cookies, but disabling essential cookies may prevent Jump EHR from working properly.
5. Do Cookies Store Patient Data
No. Cookies do not store clinical records or patient medical information.
Cookies may contain technical identifiers linked to a user session, but patient data remains stored securely in the application database.
6. Updates to This Policy
We may update this Cookies Policy to reflect changes in technology or legal requirements. Updates will be posted with a revised "Last updated" date.
7. Contact
If you have questions about our use of cookies:
The Lathbury Group Ltd trading as Jump EHR (Use Jump)
Mayfield House
256 Banbury Road
Oxford
OX2 7DE
Email: hello@usejump.co.uk