Subscription & Licences

Your Jump subscription determines how many users can access the platform. Billing is handled through Stripe.

How to Get There

Navigate to Settings > Billing > Plan (requires billing permission).

Subscription Status

Your current plan card shows:

• Status - Active, Trial (with days remaining), Payment Failed, Cancelled, or Expired
• Plan - Monthly or Annual
• Licences - how many user seats are included
• Price - cost per billing period

Choosing a Plan

Two pricing options are available:

• Monthly - pay per user per month, cancel anytime
• Annual - pay per user per month at a discounted rate, billed annually (shows the annual total and savings)

Promotional codes can be applied at checkout.

Starting or Changing Your Subscription

1. Select Monthly or Annual
2. Click Continue to Checkout
3. You are redirected to Stripe to enter payment details
4. After payment, your subscription is activated immediately

To upgrade, downgrade, change payment method, or cancel, click Manage Subscription to open the Stripe Customer Portal.

Managing Licences

Licence usage is shown on the Users page with a progress bar:

• Active Users - currently active accounts
• Pending Invites - invitations sent but not yet accepted
• Archived - deactivated accounts (do not count toward your limit)

A warning appears when you reach 80% of your licence limit. A minimum of 5 licences is required.

Settings > Billing > Licences shows what you are paying for: your licence count, the cost of each, and how many are in use.

To change the count, open the billing portal from that page. The portal shows you the amount before you confirm, and decides what is charged straight away versus at your next renewal. It is also where you change your payment method or cancel.

Important: If your subscription lapses or payment fails, users will see a "Payment Failed" status. Update your payment method in the Stripe portal to restore access.

Day passes: who used them, and what you were charged

If your practice uses day passes for occasional staff, the Licences page shows two more sections. Both are visible only to colleagues who can manage billing, because per-person usage is working pattern data.

Pass users lists everyone who used a day pass in the current period, the dates each of them used, and the total days per person. The heading totals the people and the days, so it can be read against an invoice.

Pack history lists every pack of day passes added to the account, most recent first:

• when it was added, and how many passes it added
• whether it was an automatic top-up or a colleague adding passes by hand
• whether the payment settled

A purchase that failed, or one that was replaced by a later request, stays on the list marked as what happened rather than being hidden. If a charge on your invoice does not look right, this is the page that explains it.