Subscription & Licences

Subscription & Licences

Your Jump subscription determines how many users can access the platform. Billing is handled through Stripe.

How to Get There

Navigate to Settings > Plan (requires billing permission).

Subscription Status

Your current plan card shows:

• Status - Active, Trial (with days remaining), Payment Failed, Cancelled, or Expired
• Plan - Monthly or Annual
• Licences - how many user seats are included
• Price - cost per billing period

Choosing a Plan

Two pricing options are available:

• Monthly - pay per user per month, cancel anytime
• Annual - pay per user per month at a discounted rate, billed annually (shows the annual total and savings)

Promotional codes can be applied at checkout.

Starting or Changing Your Subscription

1. Select Monthly or Annual
2. Click Continue to Checkout
3. You are redirected to Stripe to enter payment details
4. After payment, your subscription is activated immediately

To upgrade, downgrade, change payment method, or cancel, click Manage Subscription to open the Stripe Customer Portal.

Managing Licences

Licence usage is shown on the Users page with a progress bar:

• Active Users - currently active accounts
• Pending Invites - invitations sent but not yet accepted
• Archived - deactivated accounts (do not count toward your limit)

A warning appears when you reach 80% of your licence limit. A minimum of 5 licences is required.

To add more licences, click Add Licences which opens the Stripe Customer Portal where you can adjust your seat count.

Important: If your subscription lapses or payment fails, users will see a "Payment Failed" status. Update your payment method in the Stripe portal to restore access.