One plan. Everything included. Priced per user.

A clinician is any user who needs to create consultations, prescribe medications, or access patient clinical records. Administrative staff who only book appointments or manage invoices are still counted as users - every named user, clinical or administrative, is billed under the same per-user pricing. There's no free or unlimited allowance for either role.

No. Plans are month-to-month or annual. You can cancel anytime with 30 days' notice. We'll help you export your data if you decide to leave.

All integrations are included as standard - there's no separate tier to unlock them. Stripe and Xero for billing, The Doctors Laboratory for pathology results, Gmail and Firetext for communications, Google Drive for documents, and more.

We offer a 30-day trial. No credit card required. We'll walk you through setup and data migration during your trial.

A day pass covers one named person for one whole day of use. Whether they sign in at eight in the morning or at four in the afternoon, and however long they stay, it is the same single pass. Passes are bought in packs of five for £62.50 a month, which works out at £12.50 a pass-day.

Pass-days are pooled across the practice rather than allocated per person, so seven people using four days each draw on one shared allowance of twenty-eight. People on passes do not count towards your licence count, so they never push your licensed team into a different volume band.

Roughly when someone is in fewer than eight days a month, which is about two days a week. At £12.50 a pass-day, eight pass-days cost about the same as the £100 a month an annual licence works out at for a small practice. On monthly billing the crossover is nearer ten days.

The saving is largest for a practice with several occasional people rather than one part-timer, because pass-days pool. A practice with three full-time staff and seven ad hoc doing four days each pays for three licences plus six packs, instead of ten licences. Beyond the crossover a licence is simply the better buy, and the calculator on our pricing page will tell you so.

Nobody is turned away. If a busy month takes you past your allowance we add another pack automatically, so a clinician is never blocked from opening a patient record by a billing question. You can switch the automatic top-up off once passes are running, and you can see exactly who used a pass on which day in the app.

Unused pass-days do not roll over at renewal, so it is worth buying for a typical month rather than your busiest one and letting the top-up cover the peaks.

Yes. Day passes are a separate monthly subscription that sits alongside your licences, so an annual plan stays annual and keeps its discount. An annual practice with occasional staff is exactly who day passes are for.

Day passes are switched on per practice, so if you do not see them in your billing settings, email hello@usejump.co.uk and we will enable them.