Last updated: 16 April 2026
You can send SMS text messages to patients directly from Jump. SMS is useful for short, time-sensitive communications like appointment reminders, result notifications, and quick follow-ups.
Jump sends SMS through the Firetext platform. Each message uses credits based on the message length. Your organisation purchases credits which are deducted as messages are sent.
The message is sent immediately and the delivery status is tracked.
SMS messages are charged based on length:
| Message Length | Credits Used |
|---|---|
| Up to 160 characters (standard) | 1 credit |
| 161--306 characters | 2 credits |
| 307--459 characters | 3 credits |
Messages containing special characters (emojis, accented letters) use Unicode encoding, which reduces the characters per segment to 70 for the first segment and 66 for subsequent segments.
After sending, the system tracks delivery status:
Delivery updates are received automatically from the SMS provider.
The sender name that appears on the patient's phone is configurable. By default it shows JumpEHR, but your organisation can set a custom sender ID (e.g. your practice name) under the Firetext configuration settings.
UK mobile numbers are automatically converted to international format (+44). The patient must have a valid UK mobile number on their record for SMS to work.
SMS credits are purchased through your organisation's billing settings. You can check your remaining balance and purchase additional credits from the Firetext configuration page.
Tip: Keep SMS messages short and actionable. Unlike emails, patients expect SMS to be concise -- a few sentences at most.