Communication Log and Delivery Tracking

Last updated: 16 April 2026

Communication Log and Delivery Tracking

Every email and SMS sent through Jump is logged with full delivery tracking. You can view the complete communication history for your organisation or for individual patients.

Sent Messages Log

The Sent Messages page shows all communications sent by your organisation. Access it from the main navigation.

The log displays:

  • Patient name -- who the message was sent to
  • Subject -- the email subject or SMS preview
  • Channel -- Email (Gmail, Resend, or Microsoft) or SMS
  • Status -- current delivery status
  • Sent by -- the user who sent the message
  • Date -- when the message was sent

You can filter and sort the log to find specific messages.

Delivery Statuses

Messages progress through these statuses:

Status Meaning
Draft Message created but not yet sent
Sending Message is being processed
Sent Message has been accepted by the email or SMS provider
Delivered Message confirmed delivered to the recipient
Bounced Email could not be delivered (invalid address, mailbox full)
Failed Message failed to send

For emails, additional statuses may appear:

  • Opened -- the recipient opened the email (if tracking is supported)
  • Complained -- the recipient marked the email as spam
  • Delayed -- delivery is temporarily delayed

Patient Communication History

To see all messages sent to a specific patient:

  1. Open the patient's record
  2. Go to the Communications tab
  3. View the list of all emails and SMS sent to that patient

Click any message to see the full content, delivery status, and timestamps.

Retrying Failed Messages

If a message fails to send, you can retry it:

  1. Find the failed message in the Sent Messages log or the patient's Communications tab
  2. Click Retry
  3. The system attempts to resend the message

The retry count and status history are tracked so you can see how many attempts have been made.

Appointment Notification Log

Automated appointment notifications (confirmations, reminders, cancellations) have their own log. You can view these under the appointment notification settings to see which notifications were sent, when, and their delivery status.

Tip: If you notice messages bouncing for a patient, check that their email address is correct in their demographics. A common cause of bounces is a typo in the email address.