Skip AI Assistant

Skip AI Assistant

Skip is Jump's built-in AI assistant. It can answer questions about how Jump works, help configure settings, and take actions on your behalf -- all from a sidebar panel available on any page.

Opening Skip

Click the kangaroo icon in the top-right corner of the screen. The Skip panel slides in from the right.

What Skip Can Do

• Answer questions -- ask how a feature works, where to find a setting, or how to complete a workflow
• Search support articles -- Skip searches the Jump knowledge base to give you accurate, sourced answers
• Configure pathways -- ask Skip to change inbox routing, assignment rules, or pathway settings
• Look up data -- ask about patients, appointments, or practice statistics
• Raise support tickets -- if Skip cannot help, it can create a support ticket on your behalf

How to Use

1. Open Skip using the kangaroo icon
2. Type your question or request in the message box
3. Skip may show thinking steps as it searches or processes your request
4. If Skip proposes an action (e.g. changing a setting), you will see a confirmation card -- review and approve or reject before it is applied

Context Awareness

Skip knows which page you are currently viewing and can tailor its answers accordingly. For example, asking "how do I configure this?" while viewing an appointment type will give you guidance specific to appointment type settings.

Conversations

Skip maintains conversation history so you can refer back to previous exchanges. Start a new conversation at any time using the new conversation button in the panel header.

Limitations

• Skip cannot provide clinical advice or make clinical decisions
• Skip cannot access or modify patient clinical data directly
• If Skip is unsure, it will say so and offer to escalate to the support team

Tip: Try the suggested prompts shown when you first open Skip to get a feel for what it can do.

Pinning Skip to your dashboard

You can keep Skip permanently visible on your /app dashboard:

• Open Skip from the dashboard
• Click the pin icon at the top of the Skip panel

When pinned, the Skip side panel stays open as you move around the dashboard. Click the pin again to unpin. Pinning is stored per-user and persists across sessions.

Pinning is currently dashboard-only (beta canary). Other areas of the app will follow.

What's new in Skip

Doc-scoped conversations

When you have a document open, Skip's conversation is scoped to that document and persists across navigation. Leave the doc, come back later, and Skip still has the full context of your earlier exchange.

Skip can see your selection

Highlight text in the editor and Skip can reason about exactly that passage — "make this paragraph more concise", "rephrase the closing sentence", etc.

Skip can edit document bodies

With per-thread consent, Skip can apply edits directly to the document body rather than just suggesting copy-paste. You grant or decline consent once per thread.

Voice dictation (Labs)

The Skip composer now supports voice input — turn on Skip voice input under Labs to dictate prompts instead of typing.

Broader coverage

Skip now answers contextual questions on questionnaires, forms, booking links and the inbox — not just clinical record pages.

Context strip

A strip at the top of the Skip rail surfaces the document title, patient and recipient so you always know what Skip is reasoning about.

Accurate answers about what Skip can do

When you ask Skip whether it can help with a particular task, it now answers based on the platform's current capabilities rather than guessing. If something isn't supported yet, Skip will tell you instead of attempting it.