Skip AI Assistant
Skip is Jump's built-in AI assistant. It can answer questions about how Jump works, help configure settings, and take actions on your behalf -- all from a sidebar panel available on any page.
Opening Skip
Click the kangaroo icon in the top-right corner of the screen. The Skip panel slides in from the right.
What Skip Can Do
- Answer questions -- ask how a feature works, where to find a setting, or how to complete a workflow
- Search support articles -- Skip searches the Jump knowledge base to give you accurate, sourced answers
- Configure pathways -- ask Skip to change inbox routing, assignment rules, or pathway settings
- Look up data -- ask about patients, appointments, or practice statistics
- Raise support tickets -- if Skip cannot help, it can create a support ticket on your behalf
How to Use
- Open Skip using the kangaroo icon
- Type your question or request in the message box
- Skip may show thinking steps as it searches or processes your request
- If Skip proposes an action (e.g. changing a setting), you will see a confirmation card -- review and approve or reject before it is applied
Context Awareness
Skip knows which page you are currently viewing and can tailor its answers accordingly. For example, asking "how do I configure this?" while viewing an appointment type will give you guidance specific to appointment type settings.
Conversations
Skip maintains conversation history so you can refer back to previous exchanges. Start a new conversation at any time using the new conversation button in the panel header.
Limitations
- Skip cannot provide clinical advice or make clinical decisions
- Skip cannot access or modify patient clinical data directly
- If Skip is unsure, it will say so and offer to escalate to the support team
Tip: Try the suggested prompts shown when you first open Skip to get a feel for what it can do.