Messaging

Sending messages, documents, and links to patients and healthcare professionals

11 articles

Email the patient's registered GPRecord your patient's registered GP email so reception can email them in one click from the Send to HCP composer.Communications FeedVideoView all patient communications in a unified feed or table layoutHow to Send a Patient a MessageVideoLearn how to send an email or SMS to a patient directly from their record using the message composer.How to Include a Document in a Patient MessageVideoAttach clinical documents to a patient message so they can view and download them securely.How to Send a Questionnaire to a PatientVideoSend a questionnaire for a patient to complete online, with responses routed back to your team.How to Include a Booking Link in a Patient MessageVideoLet patients book their own appointment by including a booking link in your message.How to Send Documents to Another Healthcare ProfessionalVideoSecurely share patient documents with GPs, specialists, or other healthcare professionals via email.Message Templates and SnippetsVideoCreate reusable message templates for email and SMS, and use snippets for quick text insertion.Sending SMS to PatientsSend text messages to patients via SMS, understand credits, and configure your SMS sender ID.Communication Log and Delivery TrackingVideoView all sent messages, track delivery status, retry failed messages, and review patient communication history.Managing Contacts with the Address BookVideoAdd, edit, and organise external contacts such as clinicians, hospitals, and pharmacies in the address book.

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