Features · HCP communication
Send to a patient's NHS GP. No mailbox of your own.
Jump sends letters, results and consultation summaries straight to a patient's NHS GP practice over the NHS message exchange - as your practice, without you setting up an NHS mailbox first. Delivery is tracked, rejections tell you how to fix them, and every send lands on the patient record.
ehr.usejump.co.uk · Send to NHS GP · Margot Whelan · pat_M2vXn7q9
Send to NHS GPNHS message exchange
Destination practice
The Grove Medical PracticeODS G85023
resolved from Organisation Directory
Attaching · Referral letter · CardiologyPDF · 84 KB
Event date · 21 Jul 2026consultation
UrgentAction requiredMedication changed
Send to GP+
Transfer history
Delivered · 21 Jul 14:36
Discharge summary
to The Grove Medical Practice
to The Grove Medical Practice
Sent · awaiting delivery
Lab result · Full blood count
status polling
status polling
Rejected · ODS not recognised
Check the practice ODS code and resend.
1 in 6
of safety incidents in primary care involve a communication or referral failure
11%
of referrals go missing or are not actioned on first send, UK studies estimate
~6,500
NHS GP practices in England, each addressable by a unique ODS code
0
NHS mailboxes your practice sets up to start sending
Source: NHS England primary care patient safety analysis · NHS Digital Organisation Data Service
How it works
From the record to the GP, tracked all the way.
Four steps, in the order they happen. The correspondence is built from the record, addressed to a real practice, sent over the NHS message exchange, and confirmed back to you.
Step 1
Write the referral or letter from the record
Build a referral or clinical letter from a structured template that pulls the patient's details and clinical context out of the record. Add your reasoning and your question for the specialist. The letter is formatted, saved to the patient record, and ready to send or print.
Referral letter · Cardiologydraft
PatientMargot Whelan · 58 · NHS 943 476 5919
AllergiesPenicillin (anaphylaxis)
Current medsLosartan 50mg · Metformin 500mg
Grateful for your assessment of exertional chest pain, 3-month history, ECG attached...
Step 2
Pick the practice, not an email address
Jump keeps a synced Organisation Directory of NHS GP practices, so you search by name and pick the right one - addressed by its ODS code, not a hand-typed email. Jump confirms the practice can receive over the NHS message exchange before you send.
Choose the GP practiceOrganisation Directory
the grove medical
The Grove Medical Practice · London SE22G85023
Grove Health Centre · ManchesterP84014
Step 3
Send over the NHS message exchange, as your practice
Jump sends on your behalf over the NHS message exchange, so your practice does not need to stand up its own NHS mailbox to reach a patient's GP. A letter, a lab result or a whole consultation can go, tagged urgent, action required or medication changed so the receiving practice knows how to triage it.
Sendingon behalf of your practice
Referral letter · Cardiology · PDFUrgentAction required
to G85023 · from your practice · via MESH
Step 4
Watch it land, or fix it if it doesn't
Every send is tracked from sent to delivered, and Jump polls for status so you don't have to chase. If a practice rejects a document - usually an ODS code that doesn't match - you get a plain-English reason and a one-click resend, not a cryptic error. The whole transfer history sits on the patient record.
Delivery statuspolled automatically
Delivered14:36 · confirmed
Sentawaiting delivery
RejectedODS not recognised - check and resend
What's included
Correspondence that reaches the GP and comes back filed.
What professional communication covers today. If something you need isn't here, ask us on a demo call.
- 01Send to a patient's NHS GPDocuments, lab results and consultations sent over the NHS message exchange, addressed by ODS code.
- 02No NHS mailbox neededJump sends on your practice's behalf, so there's no NHS mailbox to provision before you can reach a GP.
- 03Organisation Directory syncSearch NHS GP practices by name and address them by ODS code, kept in sync.
- 04Delivery trackingSent, delivered, rejected and failed states, polled automatically so you don't chase.
- 05Plain-English rejectionsA rejected send explains why, usually an ODS mismatch, and offers a one-click resend.
- 06Triage flags on every sendMark a document urgent, action required or medication changed so the GP practice knows how to handle it.
- 07Referral letters from the recordStructured referral documents populated with the patient's demographics, history and medications.
- 08Clinical letters retained on the recordEvery letter you generate is stored with the patient and linked to its consultation.
- 09The Doctors Laboratory resultsTDL results arrive electronically, parsed and ready to read on the record.
- 10Results matched to the patientAuto-matched by NHS number or name and date of birth, with a manual match when needed.
- 11Results forwarded to the GPA lab result on the record can be sent straight on to the patient's NHS GP.
- 12One coordination trailEvery send and its status sits on the patient record, so you can always show what went where and when.
Connections
One rail out to NHS GPs. One rail in from the lab.
The live connections behind professional communication. Where a channel isn't listed, correspondence prints for posting.
Live · outbound to GPs
NHS message exchange
Send documents, results and consultations to any NHS GP practice by ODS code.
Live · inbound results
The Doctors Laboratory
TDL results received electronically and matched to the patient record.
Live · ODS lookup
Organisation Directory
A synced directory of NHS GP practices, so every send is addressed correctly.
“We send discharge letters to patients' NHS GPs the same afternoon, and we can see they landed. No printing, no posting, no wondering whether it arrived.”
Common questions
Questions, answered.
The five questions practices most often ask about sending correspondence from Jump. If yours isn't here, ask us on a demo call.
From the patient record, pick the document, lab result or consultation you want to send, search for the GP practice in the Organisation Directory, and send. Jump transmits it over the NHS message exchange, addressed by the practice's ODS code, and tracks delivery back to you.
No. Jump sends over the NHS message exchange on your practice's behalf, so there's no NHS mailbox to set up or maintain before you can reach a patient's GP. You choose the destination practice and send; Jump handles the transport.
Yes. Every send moves through sent and delivered, and Jump polls for the status automatically so you don't have to chase. If a practice rejects a document - most often because the ODS code doesn't match - you get a plain-English reason and can resend in a click. The full transfer history stays on the patient record.
Referral and clinical letters are built from a structured template that populates the patient's demographics, relevant history and current medications straight from the record. You add your clinical reasoning and your question for the specialist. The letter is stored on the record and can be sent to the patient's NHS GP or printed for posting.
Jump has a live integration with The Doctors Laboratory (TDL). Results arrive electronically, are parsed into structured values with abnormal flags and the PDF report, and are matched to the right patient by NHS number or name and date of birth, with a manual match as a fallback. From the record, a result can be forwarded to the patient's NHS GP.
See a letter reach an NHS GP, live.
We'll send a sample referral to a test practice on a 30-minute call and show you the delivery come back, then leave a sandbox for your team to try.