Patient identity verified before they walk in
Patients verify their identity digitally with a selfie and photo ID - before a remote consultation or registration.
What Stripe Identity does in Jump
Request digital identity verification from patients directly through Jump. When a clinician triggers a verification, the patient receives a secure link via SMS or email. They take a live selfie and upload a photo of their ID document - passport, driving licence or national ID card.
Stripe Identity uses biometric analysis to match the selfie against the ID photo, checks for document tampering, and confirms liveness to prevent spoofing. The result - verified or unverified - is recorded in the patient record within seconds.
This is particularly valuable for remote consultations and telemedicine, where you need confidence that the person on screen is who they say they are, and for new patient registration where verifying identity is a regulatory requirement.
This means you can verify patient identity remotely without asking them to visit the practice, reducing friction for telemedicine and improving safety for controlled substance prescribing.
How it works
See the integration in action
Key capabilities
Selfie verification
Patients take a live selfie that is matched against their photo ID using biometric analysis
ID document capture
Supports passports, driving licences and national ID cards from over 100 countries
Real-time results
Verification completes in seconds - the result appears in the patient record immediately
Fraud detection
Built-in checks for document tampering, liveness detection and duplicate submissions
Patient-friendly flow
Patients verify on their own device via a secure link sent by SMS or email
Audit trail
Every verification attempt is logged with timestamps and outcome for compliance
Why private GPs choose this
Remote consultations are now a core part of private practice. But prescribing - particularly for controlled drugs or high-risk medications - requires confidence in who you are treating. Asking patients to hold up ID on a video call is unreliable and unprofessional. With Stripe Identity, verification happens before the consultation begins. The patient completes it on their own device at a time that suits them. By the time they join the call, their identity status is already confirmed in the record. It also supports new patient onboarding - verify identity digitally instead of asking for documents to be brought to reception.
Setup & security
Setup time
Under 5 minutes (uses your existing Stripe account)
Security
- Biometric data processed by Stripe, not stored in Jump
- GDPR compliant with appropriate data retention
- Liveness detection prevents photo spoofing
- Document tampering detection built in
Requirements
- Stripe account with Identity enabled
Stripe Identity FAQs
Get started with Stripe Identity
See how this integration can help your practice in a live demo.