Patient Recalls

Jump supports any recall type your practice needs: annual health checks, chronic disease reviews (diabetes, asthma, hypertension), medication monitoring (lithium, methotrexate, warfarin), immunisation schedules, cervical screening, and custom recalls you define. Each type has its own interval, reminder sequence, and booking workflow.

Patients receive recalls through their preferred contact method: SMS, email, patient portal notification, or a combination. Messages include the reason for the recall, how to book an appointment, and practice contact details. You can customise the message content and timing for each recall type.

Yes. You can configure rules that automatically create recalls when specific conditions are recorded (e.g., diagnosis of diabetes creates an annual review recall) or medications are prescribed (e.g., methotrexate creates a blood monitoring recall). The rules apply consistently to all patients, ensuring no one is missed.

The recall dashboard shows all active recalls sorted by status: upcoming, due, overdue, and completed. Filter by recall type, due date, or clinician. Overdue recalls are highlighted and can trigger escalation actions such as phone call tasks or alerts to the responsible clinician.

Yes. Recall reminders include a link to your online booking system where patients can see available appointments and book directly. When they book through this link, the recall is automatically marked as scheduled. This self-service approach reduces phone calls and improves booking rates.

Jump provides documented evidence of systematic patient follow-up: which patients are on recall, when they were contacted, whether they attended, and what care was provided. This audit trail demonstrates to CQC that your practice has effective systems for managing long-term conditions and ensuring appropriate monitoring.