One inbox for every patient conversation.

Through the tasks a message carries: completing a questionnaire, submitting a form, booking or rescheduling an appointment. Each response lands in the team inbox as part of the same conversation, already attached to the right patient. The portal deliberately isn't an open chat channel - urgent clinical concerns are directed to the phone, so nothing time-critical waits unseen in a message queue.

Questions can be mapped to SNOMED codes when you build the form. When a response arrives, Jump proposes the record entries it would file; a clinician reviews and edits exactly what will be written before anything is saved. The saved entries are coded, auditable, and linked back to the response they came from.

Communication preferences are per patient: email, SMS and push notifications each have their own opt-in, plus quiet hours so routine messages don't arrive at night. Opted-out patients are still reachable by phone or post, and calls can be logged to the same communication feed, so the record stays complete whichever channel a patient prefers.

Yes, twice over. Workflows send email, SMS and questionnaires on triggers you define - an appointment booked, a recall due, an invoice raised - with waits and branching in between. And inbox automation works the other direction: when a response comes back, rules open the conversation and set its status and priority so the right person sees it first.