Semble Pricing vs Jump EHR Pricing

One of the most common questions practices ask when evaluating EHR platforms is: "what will this actually cost?" Pricing transparency matters - not just for budgeting, but for trust. When practices can see exactly what they're paying for, they can make informed decisions without worrying about hidden costs surfacing later.

This article compares the pricing approaches of Jump EHR and Semble, including base costs, what's included, and where additional charges apply.

Semble's Pricing: Contact Sales

Semble does not publish its pricing on its website. Practices must contact the Semble sales team for a quote. This is a common approach among enterprise-focused software providers, but it makes direct comparison and upfront budgeting more difficult.

What is publicly known about Semble's pricing:

• Base subscription - per-practitioner pricing, but the specific amounts are not published
• Semble Pay - payment processing is handled through Semble's Stripe-powered payment product, with standard card processing fees
• Heidi AI - AI ambient scribing is available as a separate add-on at additional cost per licence per year. This is not included in the base Semble subscription
• OnBrand - full white-label branding across booking forms, emails, and the patient portal is available as a premium add-on
• SMS messaging - SMS sending incurs additional usage-based fees on top of the subscription
• Klarna - buy-now-pay-later via Semble Pay is available, with standard Klarna merchant fees

The layered pricing model means the total cost of ownership depends on which add-ons the practice needs. A five-clinician practice that wants AI scribing, white-label branding, and SMS messaging will pay significantly more than the base subscription alone.

Jump EHR's Pricing: Transparent Per-User

Jump publishes its pricing openly:

• £100 per user per month (annual billing) or £125 per user per month (monthly billing)
• Volume discounts available for larger practices
• Enterprise pricing available for large organisations with custom requirements

What's Included in Jump's Price

All of the following are included in the per-user price with no additional charges:

• AI consultation tools - freeform text to SNOMED-coded structured data, reading the full clinical record
• AI letter drafting - clinical letters drafted from the patient's structured record
• AI template generation - describe a template in plain language, AI generates it
• Voice transcription - UK medical terminology optimised, browser-based
• Online booking - patient-facing booking with OTP verification, questionnaires, and payment
• Patient portal - self-service billing, appointment management, and prescription requests
• Clinical recalls - protocol-based rules, automated outreach, and population health tools
• Workflow automation - visual workflow engine with event triggers and multi-step sequences
• Xero integration - comprehensive accounting integration with tracking categories
• Stripe integration - payment processing (standard Stripe fees apply)
• SMS integration - via Firetext (standard Firetext messaging fees apply)
• Document storage - native cloud, Google Drive, or SharePoint integration
• API access - for custom integrations and reporting
• All clinical features - SNOMED coding, POMR, prescribing, templates, and more

The only additional costs beyond the per-user price are:

• Stripe processing fees - standard Stripe card processing rates (not set by Jump)
• SMS fees - standard Firetext per-message rates (not set by Jump)
• Third-party services - Google Workspace or Microsoft 365 if using those integrations (practices typically already have these)

The Cost Comparison for a Typical Practice

Without published Semble pricing, an exact comparison isn't possible. But we can illustrate the structural difference.

Five-Clinician Practice on Jump

• 5 users x £100/month = £500/month (annual billing)
• AI, voice transcription, recalls, workflows, portal, online booking: included
• Stripe and SMS: usage-based third-party fees only
• Total predictable cost: £500/month + usage fees

Five-Clinician Practice on Semble

• 5 practitioners x Semble base rate = undisclosed
• Heidi AI x 5 licences = additional cost per year
• OnBrand white-labelling = additional cost (if needed)
• SMS usage = additional usage fees
• Semble Pay processing = standard card processing fees
• Total: undisclosed base + multiple add-ons

The structural difference is clear: Jump's model is predictable with one line item plus usage fees. Semble's model has a hidden base rate plus multiple potential add-on charges.

What You're Actually Paying For

Beyond the headline price, what matters is the value delivered per pound spent. Key differences in what each platform delivers:

Features Only Available at Extra Cost in Semble (Included in Jump)

• AI clinical documentation - Jump includes AI that reads the full clinical record and produces SNOMED-coded data. Semble requires Heidi AI at additional cost per licence
• Voice transcription - Jump includes medical-terminology-optimised transcription. Semble offers OS-level dictation (free but unreliable for clinical terms) or Heidi AI (extra cost)
• Full white-label branding - Semble's OnBrand is a premium add-on. Jump includes practice branding in the base price (though less extensive than OnBrand)

Features Available in Jump But Not in Semble (at Any Price)

• Clinical recall engine - protocol-based rules, automated outreach, auto-fulfilment, population health
• SNOMED CT coding throughout consultations
• Problem-oriented medical records
• 90+ letter merge fields including clinical data
• Workflow automation with visual engine and event triggers
• Clinical cohorts and disease registers
• Care gap identification
• First-class partial payment handling
• Xero tracking categories
• Subscription billing with automated card charges

These features don't exist in Semble regardless of what you pay. They require architectural foundations that shape how the entire system works.

Contract and Commitment

Jump

• Monthly or annual billing
• Annual billing saves approximately 20% versus monthly
• No long-term contracts beyond the billing period

Semble

• Contract terms are not publicly documented
• Contact sales for details on commitment periods and billing arrangements

Making the Decision

Price is important, but total cost of ownership includes more than the subscription fee. Consider:

• Staff time - How much time do staff spend on workarounds for missing features? Manual partial payment reconciliation, copying clinical data into letters, managing recalls via tasks, chasing patients for prescription renewals - these are hidden costs that compound monthly
• AI costs - If your clinicians want AI-assisted documentation, is it included or an add-on? For a five-clinician practice, the difference between included and separate AI subscriptions is significant
• Growth costs - As you add users, sites, and services, does the pricing model scale predictably? Per-user pricing with everything included is inherently more predictable than base-plus-add-on models
• Opportunity cost - Features like recalls, cohorts, and workflow automation don't just save time - they enable proactive care management that wasn't possible before. The value isn't just efficiency; it's capability

The Bottom Line

Jump EHR offers transparent per-user pricing with AI, voice transcription, recalls, workflows, and all clinical features included. Semble's pricing requires contacting sales and involves additional charges for AI, branding, and other features.

For practices that value pricing transparency and want to know exactly what they'll pay - including AI and automation features - Jump's model is straightforward. For practices where Semble's specific strengths (Healthcode, Klarna, video consultations) are priorities, the total cost should be evaluated including all required add-ons.